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Shaw Farm Privacy
Statement
This
Privacy Statement describes our privacy practices with respect to
information we collect about our customers and visitors who browse
our website, register to use our web site for products, services or
information, and/or use our call center to request products or
services.
COMMITMENT TO PRIVACY
Shaw
Farm knows that you care how information about you is used and
shared. We respect your right to privacy. We want to make sure that
you understand what information we collect about you, how we use it,
and the safeguards we have in place in order to protect it. This
Privacy Statement explains our policy regarding the collection, use,
disclosure and protection of personal information.
WHAT
INFORMATION DO WE COLLECT?
The
information we collect and retain about you depends upon your
interaction with us.
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Information You Give Us. We collect personal identifiable
information (such as your name, address, e-mail address,
telephone number and driver's license number) that you provide
to us when you:
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Place an order
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Complete a credit application
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Participate in surveys or contests (information we collect
may include demographic information, such as age and gender
and number of household members)
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Communicate with us for any reason, such as replying to
inquiries by mail, through our website, by telephone,
through customer service or in person at one of our offices.
You
may choose not to provide certain information, but then you
might not be able to take advantage of many of the
opportunities.
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Automatic Information. When you interact with us, we may
maintain a record of the following types of information:
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Information from Third Parties. We may receive personal
identifiable information from third parties as follows:
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Updated delivery and address information from our delivery
services or other service providers and product suppliers
who furnish various fulfillment and consulting services
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Information from our service providers who perform functions
on our behalf ("DO WE SHARE YOUR INFORMATION WITH THIRD
PARTIES?" see below for examples of such service providers)
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Information from our product suppliers with whom we
participate in joint promotional activities
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Demographic information (such as age and gender and number
of household members), purchase preference information and
mailing lists from our product suppliers and other third
parties.
DO WE
USE COOKIES?
Cookies
are small pieces of information sent by a web site that are stored
by your web browser on your computer's hard drive. Shaw Farm may use
cookies to obtain certain types of information when your web browser
accesses
http://www.shawfarm.com.
If you do not want us to store this information, or if you are using
a public computer, the Help portion of the toolbar on most browsers
will tell you how to prevent your browser from accepting new
cookies, how to have the browser notify you when you receive a new
cookie, or how to disable cookies altogether.
HOW DO
WE USE YOUR INFORMATION?
The
personal information we collect is generally used to process your
requests and transactions, provide you with high quality service,
tell you about opportunities we think will be of interest to you,
customize your experience and understand your needs so that we may
provide you with the most suitable products and services. For
example, we may use your postal address, e-mail address or telephone
number to:
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Provide customer support
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Advise you about Shaw Farm products and services
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Process and fulfill your order and notify you of your order
status
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Solicit your feedback about Shaw Farm products and services
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Provide you with promotional information, which is information
we believe will add value to your customer experience, such as
coupons or promotions ("Promotional Material")
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Notify winners of contests and award prizes
If you
do not wish to receive Promotional Material from us, we make it easy
for you to let us know. You can contact us at any time to indicate
your marketing preferences
The
purchase history that we collect is generally used to assist Shaw
Farm in selecting and offering products and services, which best
suit your needs.
We
strive to comply with prevailing industry standards regarding the
use of your personal information.
DO WE
SHARE YOUR INFORMATION WITH THIRD PARTIES?
Shaw
Farm does not share your information with unaffiliated third
parties. Shaw Farm may share your personal identifiable information
with third parties as set forth below. In such circumstances, we
limit the information we provide to the information necessary to
perform the function or provide the service for which it is shared.
These third parties are not permitted to use the personal
information, which is provided by us for any purposes other than as
authorized by Shaw Farm, and these third parties are required to
keep the information confidential.
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Product Suppliers: Shaw Farm may share your personally
identifiable information with Shaw Farm product suppliers when
participating in joint promotional activities to advise you of
upcoming offerings and promotions.
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Service Providers: Shaw Farm may share your personally
identifiable information with trusted service providers who may
provide operational or other support services to you or who
perform functions on our behalf. Examples include providers who
fulfill orders, process payments, process rebates, distribute
e-mails, conduct research or provide marketing assistance.
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Sweepstakes and Marketing Promotions: Shaw Farm may share your
personally identifiable information when we partner with another
company to offer or provide products, services, contests or
promotions. In this case, we and the other company may
cross-reference our customer databases to identify common
customers. Additionally, such information may be shared with the
other company to notify winners or to fulfill promotional
obligations.
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Other Disclosures: Shaw Farm may share your personally
identifiable information if Shaw Farm believes in good faith
that such disclosure is:
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Authorized by law or necessary to comply with legal process
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In response to legal claims
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Necessary to protect personal safety, property or other
rights of Shaw Farm
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An integral part of a sale of all or part of our business.
We may
share aggregated demographic information and/or customer profile
data with our business partners, advertisers and others. This is not
linked to any personal information that can identify any individual
person.
WHAT
CHOICES DO I HAVE REGARDING THE USE OF MY INFORMATION?
We want
to communicate with you only if you want to hear from us. We give
you the opportunity to opt-out of receiving certain information from
Shaw Farm. If you do not want to receive Promotional Material from
us you can:
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Call
our Customer Service group at 978-957-0031 any day during normal
business hours
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Write us at the following address: Shaw Farm, 195 New Boston
Road Dracut, MA 01826
Please
be advised that your opt-out election will apply to all forms of
communications from us, except that you will continue to receive
communications regarding deliveries, account statements, account or
service status and product safety.
HOW DO
I ACCESS MY INFORMATION?
You may
update, review or correct your account information, including your
marketing preferences at any time by:
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Call
our Customer Service group at 978-957-0031 any day during normal
business hours
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Write us at the following address: Shaw Farm, 195 New Boston
Road Dracut, MA 01826
Please
note that many promotions and postal mailing lists are prepared well
in advance, so you may continue to receive some communications after
you elect to opt-out. We appreciate your patience in giving us time
to carry out your request.
IS MY
INFORMATION SECURE?
Shaw
Farm is committed to maintaining the security of information under
our control. To try to prevent unauthorized access, maintain data
accuracy, and ensure correct use of information, we have put in
place the appropriate physical, electronic and managerial procedures
to safeguard and secure the information we collect.
CHILDREN
We
encourage parents to take an active interest in their children's use
of the Internet. Shaw Farm is not targeted to children younger than
18. Shaw Farm does not knowingly collect or store information of
children younger than 18. Visitors to Shaw Farm Sites who are under
the age of 18 may use these sites only with the supervision and
consent of a parent or guardian. None of the products or services
available through Shaw Farm may be purchased by anyone under 18
years of age.
If you
feel that Shaw Farm is not abiding by its posted privacy policy,
please write to Shaw Farm, 195 New Boston Road Dracut, MA
01826
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