Do you use growth hormones?
We do not use any growth hormones, including rBST, in our products.
What do you feed your cows?
We grow our own corn and hay, which we supplement with highly nutritive grains. The recommended high nutrient grains are calculated by our nutritionist monthly. The Nutritionist test our feed’s nutrient content and adjusts the cows feed rations as needed.
What is a porch box?
A porch box is an insulated metal box with a lid.
Do I need a porch box?
We recommend porch boxes to protect your delivery and insulate it against heat and cold. The standard size and function of the porch box is also convenient for your driver. A refundable $50 deposit will be applied. Alternatively, you may supply your own cooler.
Do I have to pay a deposit for the glass bottles?
We do not charge a bottle deposit to our home delivery customers. However, we request that you return your bottles to Shaw Farm in a timely manner.
How do I return my bottles?
Thank you for helping us to reuse the glass bottles! Just rinse the bottles and put them out in the porch box to be picked up by your delivery driver. Please remove the caps. We then wash, sanitize, and put them back into circulation.
Do you deliver in my neighborhood?
We deliver to the following towns in the Merrimack Valley : Andover, Dracut, Lowell, Chelmsford, Tyngsboro, Westford, Dunstable, West Methuen, and Tewksbury; and in Hudson, Pelham, and Windham, New Hampshire. Contact us if your town is not listed.
How often do you deliver?
Deliveries are made on a weekly basis.
Is there a delivery charge?
Now Shaw Farm home delivery customers can save by purchasing more! We offer our products at the same competitive prices that our farm store customers enjoy, with the delivery service funded with a delivery fee that decreases as you purchase more.
Purchases of $10.00 or less, $5.25 delivery fee.
Purchases of $10.00 to $15.00, $4.25 delivery fee
Purchases of $15.00 and over, $3.25 delivery fee
What if I’m not at home when the delivery comes?
If you will not be home, your driver will place your items in a porch box or a cooler. Be sure to arrange for the milk to be put in a refrigerator as soon as possible.
How do I place an order?
You may place orders by: 1) using the online form, 2) calling on the phone.
Is there a minimum number of items in an order?
We request a purchase of at least 4 items per delivery.
What is a standing order?
Customers are asked to maintain a standing order—items they wish to receive on a weekly basis—which they can change as needed.
How often do I have to place my standing order?
Once you place your standing order you will receive the same items at the same time every week. You don’t have to reorder every week, unless of course you need to revise, supplement or suspend your standing order. Just let us know 24 hours prior to your normal delivery time.
What if I need to suspend my order?
If you do not need delivery for a period of time, for example if you go away on vacation, please call to suspend your order 24 hours prior to your normal delivery time. You can also use the online form to suspend your order as follows: 1) Don’t select any product items. 2) Provide the required information—name, address and email. 3) Check “my entire order for this week.” 4) Leave a detailed note indicating how many weeks your order will be suspended. 5) Click “Send Us Your Order.”
Shaw Farm operates it’s delivery service on a current basis, and all prices are on the website. Arrange to have your order charged to a credit card, or pay on the day of your delivery – Payment by check or cash is acceptable.